Privacy Policy

Website Address: https://rblr.org.uk

1. Introduction and Commitment

We are committed to safeguarding your privacy. By using this site or our services, you consent to the processing of your personal data as described in this privacy policy. If you have any questions or problems regarding the use of your data, please contact the Webmaster and we will gladly assist you.

2. Definitions

  • Personal Data: Any information relating to an identified or identifiable natural person.
  • Processing: Any operation or set of operations performed on personal data or sets of personal data.
  • Data Subject: A natural person whose personal data is being processed.
  • Child: A natural person under 16 years of age.

3. Data Protection Principles

We promise to follow these data protection principles:

  • Lawfulness, fairness, and transparency: Processing activities have lawful grounds, we always consider your rights, and we will provide information regarding processing upon request.
  • Purpose limitation: Processing activities fit the purpose for which personal data was gathered.
  • Data minimisation: We only gather and process the minimal amount of personal data required for any purpose.
  • Storage limitation: We will not store your personal data for longer than needed. For example, billing information and other data gathered are saved for as long as needed for accounting or legal obligations, but no longer than five years.
  • Accuracy: We do our best to ensure data accuracy.
  • Integrity and confidentiality: We do our best to ensure data integrity and confidentiality.

4. What Personal Data We Gather

  • Information You Provide Us With: This includes your name, email address, home address, and billing address (where applicable), mainly for delivering products/services, enhancing your experience, commenting, registering user accounts, or performing other activities on the website.
  • Information Automatically Collected: Collected via cookies and session tools, including your IP address, browser user agent string, shopping cart information, shopping history, and browsing activities. If you leave a comment, the comment, its metadata, and an anonymised string (hash) from your email may be provided to the Gravatar service.
  • Information from Partners & Public Sources: We gather information from trusted partners with confirmation of legal grounds to share it, as well as publicly available information.

5. How We Use Your Personal Data

We use your personal data on legitimate grounds and/or with your consent to provide, maintain, and enhance our services, including:

  • Registering accounts, identifying you, and providing requested products, services, or promotional items.
  • Communicating with you regarding sales, invoicing, updates, and query responses.
  • Conducting client satisfaction questionnaires and analysing our client base to improve product quality and availability.
  • Fulfilling obligations under law or contract, and checking visitor comments through automated spam detection services (such as Gravatar or spam filters).

6. Who Else Can Access Your Personal Data

We do not share your personal data with strangers. We only share data with processing partners (such as Square) who ensure an adequate level of data protection, or when legally obliged to do so, or with your consent. If you request a password reset, your IP address will be included in the reset email.

7. How We Secure Your Data

We do our best to keep your personal data safe using secure protocols like HTTPS, alongside anonymizing and pseudonymizing where suitable. While we monitor our systems for vulnerabilities and cannot completely guarantee absolute security, we promise to notify suitable authorities and affected users of any threats or data breaches that endanger your rights or interests. Users with an account must keep their username and password secret.

8. Data Retention

  • Comment data and its metadata are retained indefinitely to automatically recognise and approve follow-up comments.
  • User profile information is stored for registered users, who can see, edit, or delete their profile information at any time (except changing their username).

9. Your Data Rights

Under GDPR, you hold the following rights regarding your personal data:

  • Right to information & access: Know whether your data is processed, what is gathered, why, and obtain a copy.
  • Right to rectification & erasure: Request correction of inaccurate data or erasure of your personal data from our records where conditions apply.
  • Right to restrict or object to processing: Restrict or object to processing (including direct marketing or automated processing/profiling producing legal effects).
  • Right to data portability: Obtain your data in a machine-readable format or direct transfer.
  • Right to withdraw consent & lodge complaints: Withdraw consent at any time, or contact us if unsatisfied. You also have the right to seek help from a supervisory authority, such as the Information Commissioner’s Office (ICO).

10. Cookies and Tracking Technologies

We use cookies and similar technologies to administer the website, track movements, analyse behaviour, and enhance user experience.

  • Comment & Personalisation Cookies: If you comment, you may opt-in to saving your name, email, and website in cookies lasting for one year.
  • Login Cookies: Temporary cookies check browser compatibility, login cookies last for two days (or two weeks if “Remember Me” is selected), and screen options cookies last for a year. Article editing cookies expire after 1 day.
  • Embedded Content: Articles may include embedded content (videos, images, etc.) from other websites which behave as if you visited those external sites, and may collect data or monitor interactions.

You can control cookies at the browser level, though disabling them may hinder certain functions.

11. Children

We do not target children or knowingly collect information from individuals under 16 years of age.

12. Contact Information & Supervisory Authority

  • Administrator Contact: Contact the Webmaster via the website contact form.
  • Supervisory Authority (ICO):
    • Website: www.ico.org.uk
    • Email: casework@ico.org.uk
    • Telephone: 0303 123 1113

13. Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time.